Returns & Exchanges
When you place your order, please understand that we sew all dog collars and leashes custom to your specifications. It typically takes 5-7 days to complete your order and get it in the mail to you. If we can get it finished and shipped before then, we promise we will! Because each order is custom made, your card will be charged at the time the order is placed.
If you realize after placing your order that you ordered the wrong size, color, or design, contact us immediately and we will be happy to make the changes to your order before it is made.
Please note: No used collars or leashes will be accepted for return or exchange. If you realize you have ordered the wrong size collar or leash, you can exchange your unused item(s) for the correct size for the cost of shipping within 7 days of receipt.
Every Wagga Tail Boutique's collars are custom made when you place your order. PLEASE measure your dog if you are unsure what size you need. If you receive your order and realize that you accidentally ordered the wrong size or width, your order can be exchanged for a $6.00 per collar fee, which covers the labor to create a new collar and the shipping charges to send the collar back to you.
Please Contact Us and you will be asked to send the NEW and UNUSED item(s) back to us along with a check or money order for the exchange fee. If you want to return any item(s) for a refund, we will refund you for the price of the NEW and UNUSED item(s) less a 15% "restocking" fee.
We guarantee our construction, seams, and hardware and in the EXTREMELY rare case that you find a defect in construction, please Contact Us immediately and we will replace your items at no cost to you.
PLEASE NOTE: Normal wear and tear does not qualify as a construction defect and therefore does not qualify for exchanges or returns.
What is Normal Wear and Tear?
Wear and tear will be different depending on the collar and how rough and tumble your dog is. If you have a heavy scratcher, mud roller, or rough playing dog, your collars will begin to show normal wear and tear faster than if you have a lap dog that sleeps all day. You are always welcome to Contact Us to ask about the durability of a collar you are considering for your dog.
Additional Advice - Wear and tear on your collar will be significantly reduced if you have more than one collar that you switch around on a regular basis. It will also be significantly reduced if you have a tag collar that is worn daily in the house and you save your designer dog collars for walks, visits, outings, etc. This is the same concept of having different clothing for yourself for different activities.
Imagine that you wear the same shirt and the same jeans every single day, 24 hours per day. After 6 months of being worn every single day, both the shirt and the pants are going to start looking extremely worn and maybe not fit to be worn in public. If they were worn during extreme activity (exercise, gardening, etc.) they will look worse than if they were worn while lounging around the house. You wouldn't garden in your ball down or "dress up" clothes because they would get dirty and wear out faster.
You are welcome to Contact Us for more information about how to preserve the life of your dog collar. We are happy to answer questions to the best of our ability based on how you describe your dog's activity level and daily life.
Inspect Your Collars
Please inspect your dog collars and leashes frequently for signs of potential problems and to make sure that your dog has not chewed or scratched the collar or leash. While we make sure every collar that is shipped is ready to keep your pooch safe, a well placed toenail can damage even the strongest seam and it is important that you determine the condition of each collar before using it.
Dog Collar Construction
All Wagga Tail Boutique's collars and leashes are made with care and attention to detail. We are dog owners so we understand the need for safe collars and leashes above all else.