Terms & Conditions / Return Policy
We sincerely appreciate your business and want your experience with Wagga Tail Boutique to be positive. We hope that you will be pleased with the products you receive. Please allow up to 14 days during the busy season for your order to be made and shipped. If I can get it out before then, I promise I will! Because each item is custom made when you place your order, your credit card is charged at the time that you place your order.
Please note that all orders are custom made when you place your order and therefore cannot be exchanged or returned. Even exchanges are offered in the case of a defect in materials or workmanship. If you receive your product with a stain, defect, etc., (this is VERY rare) please contact me within 3 days. I will either issue a credit or an exchange. As for collars, normal wear and tear is not covered under this warranty.
If you order the wrong size, wrong color, spelling error, wrong hardware, contact us immediately and we will be happy to make the changes to your order if it production of your item hasn't started yet. If the product has been started, the product can NOT be refunded or exchanged. Therefore it is VERY important that you check your details carefully.
Dog / Cat Collars: Please understand that you are responsible for determining the appropriate size and width collar for your dog/cat. Because we are making collars for dogs/cats, we are not responsible if you order a 2" wide size small collar for your 6 lb dog. It is up to you to order the correct size and width collar for your dog. Measurements for each of our collars are located in the description area of each collar. If you realize you have ordered the wrong size collar or leash, you can exchange your unused item(s) for the correct size. You will be asked to send the NEW and UNUSED item(s) back to us along with a check or money order for the exchange fee which includes the cost of shipping and difference in price for the new collar. This policy is only good within 7 days of receipt.
We guarantee our construction, seams, and hardware and in the EXTREMELY rare case that you find a defect in construction, please Contact Us immediately and we will replace your items at no cost to you.
PLEASE NOTE: Normal wear and tear does not qualify as a construction defect and therefore does not qualify for exchanges or returns.
What is Normal Wear and Tear?
Wear and tear will be different depending on the collar and how rough and tumble your dog is. If you have a heavy scratcher, mud roller, or rough playing dog, your collar will begin to show normal wear and tear faster than if you have a lap dog that sleeps all day. You are always welcome to Contact Us to ask about the durability of a collar you are considering for your dog.
Additional Advice - Wear and tear on your collar will be significantly reduced if you have more than one collar that you switch around on a regular basis. It will also be significantly reduced if you have a tag collar that is worn daily in the house and you save your designer dog collars for walks, visits, outings, etc. This is the same concept of having different clothing for yourself for different activities.
Imagine that you wear the same shirt and the same jeans every single day, 24 hours per day. After 6 months of being worn every single day, both the shirt and the pants are going to start looking extremely worn and maybe not fit to be worn in public. If they were worn during extreme activity (exercise, gardening, etc.) they will look worse than if they were worn while lounging around the house. You wouldn't garden in your ball down or "dress up" clothes because they would get dirty and wear out faster.
You are welcome to Contact Us for more information about how to preserve the life of your dog collar. We are happy to answer questions to the best of our ability based on how you describe your dog's activity level and daily life.
Inspect Your Collars
Please inspect your dog collars and leashes frequently for signs of potential problems and to make sure that your dog has not chewed or scratched the collar or leash. While we make sure every collar that is shipped is ready to keep your pooch safe, a well placed toenail can damage even the strongest seam and it is important that you determine the condition of each collar before using it.
Dog Collar Construction
All Wagga Tail Boutique's collars and leashes are made with care and attention to detail. We are dog owners so we understand the need for safe collars and leashes above all else.